Shipping, Refund & Return Policy
- Imara delivers free for all orders across India.
- Payment options of Cash on Delivery (COD) and Online Payment can be used to place orders on www.imara.co.in.
- All orders are dispatched within 2-4 business days of order placement. Business days exclude public holidays and Sundays.
- Once the dispatch happens, delivery may take 1-4 business days depending on destination city.
- The dispatch details with tracking number are sent to the registered email id.
Deliveries may take up to 7-10 business days. Due to high rush, there might be a delay. We are doing everything to get your order delivered on time, we appreciate your patience and sincerely apologize for the inconvenience.
Business days exclude public holidays and Sundays.
Returns & Refund Policy
Return Requests can be placed through website by logging into your account and going to "My Profile" page, you will get the option to Return/Exchange on your Order summary table.
If you have guest checked out, kindly scroll down on the website and click on "Request Return" option present on the footer, enter your order details to proceed with the return.
- Orders can be returned within 15 days from the date of delivery.
- Special sale items are non-returnable and are only eligible for exchange (E.g. End of season sale, Republic day sale, flat 40% offers, clearance sales etc.)
- Orders for which packaging is damaged, or seal broken should not be accepted. Any such consignment, if accepted, cannot be returned.
- Items will be considered for return only if product/price tag is intact, and the product has not been used/washed/damaged.
- The item to be returned should be packed properly and handed over to the courier person.
- All items returned go through a quality check by our quality team. The acceptance of the returned item will be informed to you via an email within 1 business day from receiving the return consignment.
Your refund will be processed within 3-5 business days of return acceptance email confirmation through same mode.
COD Orders are eligible for:
- Store credits against return.
- Account refund/UPI
- All orders can be exchanged within 15 days from the date of delivery.
Exchange Requests can be placed through website by logging into your account and clicking on "My Profile", you will get the option to Return/Exchange on your Order summary table.
If you have guest checked out, kindly scroll down on the website and click on "Request Return" option present on the footer, enter your order details to proceed with the exchange.
Cancellation Policy & Process
- Cancellation requests are accepted before the product is shipped.
- Cancellation requests can be placed by sending a message through contact form, or via email to Support@imara.co.in.
- For prepaid orders cancellation, refund is processed to original source of payment. In case of COD, it is refunded via UPI or bank transfer.
Cancellation By Imara
Imara reserve the right at its sole discretion to refuse or cancel any order. Reasons that may lead to orders cancellations are unavailable quantities, errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. For prepaid orders, the amount will be refunded to the account. The customer agrees not to dispute the decision made by Imara and accept the decision regarding the cancellation.