1. How do I register on Imara?

Users can click on the ‘register’ option on the top right corner of the screen. Only registered users can buy on the site.


2. Can you confirm that all the products posted on the site are genuine?

All products on the site are genuine and new.


3. Which debit cards are supported on Imara?

The Imara website supports all Mastercard and Visa debit cards.


4. How safe is it to transact through credit card or internet banking at Imara?

EBS, our payment gateway, uses a seven server architecture model which helps in better encryption of data which protects the client’s information. All the customer’s credit card authorization is done using the high-tech Axis, HDFC and Citibank’s secure servers and the same is encrypted before it is transmitted over the internet to the acquiring banks. Additionally, EBS servers are protected by security firewalls to ensure maximum safety of your sensitive information. This guarantees that your information is inaccessible to any third party. EBS uses the best industry-standard 128 bit SSL (standard sockets layer) Verisign technology, which ensures the security of the data.


5. What if the product I have received is faulty?

You can call customer care at the numbers listed on the website or email us at support@imara.in.


6. How can I track the status of my order?

The ‘my account’ section in your account profile will provide information on all your purchases made on the site.


7. What is the estimated delivery time?

Estimated delivery time varies for each product and is specified in the item listing itself. You may track the delivery of your product by logging in and going to my accounts section or calling customer support number or sending an email to support@imara.in.


8. What are the delivery charges?

Delivery charges are as listed beside each item and is dependent on the weight of the product, delivery location and other logistical factors.


9. How do I make payment?

Payments can be made through our online payment gateway system, which is a highly secured mechanism that allows you to make payments using your supported credit or debit cards. However, the cash on delivery (cod) option is also available.


10. Can the item be shipped to any location in the world?

Currently, we ship to only to locations within India.